90 Day Expiry Period
For the YaYa card credit topped up through 80041 and 80550, it lasts for 90 days from the day of the first use.
Cost of text to 80041 and 80550
This is a reverse-billed text service, cost of text to 80041 and 80550 will be charged at £3 and £5 respectively plus your standard network text charge. Two confirmation texts informing you that your mobile has been charged £3 and £5 respectively will be sent shortly thereafter.
What is YaYa Card?
How do I buy a card?
How do I use YaYa Card?
What if I have sent a text requesting a top up, but have not received a confirmation message back?
Are there any administration, subscription or other fees?
How much does a call to COUNTRY X cost?
Can I use YaYa Card from payphones?
How are my calls billed?
Can I use my credit to call from any phone?
Are there peak and off-peak rates?
How do you keep your rates so low?
Can I use the service outside the UK?
How do I contact customer services?
When I ring someone abroad will they be charged for the call as well?
Using your YaYa Card
How do I pay, then?
When will my phone card expire?
- What is YaYa Card?
YaYa Card allows you to make very
cheap international calls from your mobile or landline with no need to set up
an account. The service operates on a pre-pay basis and calls are made using
the available credit, which can be topped up on request.
- How do I buy a card?
Simply text message '999' to 80041 for a £3 call credit
Simply text message '999' to 80550 for a £5 call credit
The text message costs £3 or £5 (charged to you by your mobile provider)
and for this we send you a calling card directly to your mobile
- How do I use YaYa Card?
Simply call the access number
included in the confirmation text message, listen to the message, if dialling
from a different phone from that which you bought your card from then use the
PIN included in the welcome text, enter the full international number - do not
press send again. That's it your connected. For queries about the billing
procedure please go to the 'How are my calls billed' frequently asked
- What if I have sent a text requesting a top up, but have not received a
confirmation message back?
Generally a confirmation message is sent
instantaneously, however very occasionally for example at peak times the
mobile networks maybe congested which means that the confirmation message
maybe delayed. DO NOT resend the message as you will be charged twice. If
after a couple of hours and you have not received the confirmation message
please contact our customer services team who will be able to identify what
the issue is.
- Are there any administration, subscription or other
YaYa Card can be used to call any destination in the
world. A connection charge equal to the double outbound rate up to a maximum of 40p is applied to each call.
A 0800 surcharge is one pence per minute in addition to the outbound rate.
0800 access from a payphone is twenty pence per minute in addition to the
Access via 0207 / 0208 is charged as your service provider's standard rate.
Calls charged per minute and rounded to the nearest penny.
- How much does a call to COUNTRY X cost?
First, choose your country,
the price to call that country is then displayed. This is the price per minute
for your call and includes VAT and the costs for the international part of the
- Can I use YaYa Card from payphones?
Our access numbers are
accessible from any UK phone, including payphones. However, be aware that
calls from payphones could be surcharged and may cost more than the price
stated on this website.
- How are my calls billed?
The only charge you see is the cost of
the premium rate text sent to 80041 or 80550, £3 or £5 respectively on your
mobile phone bill.
- Can I use my credit to call from any phone?
Yes, you can. If you
decide to make a call from a phone other than the one you sent your text from,
then you will have to use the PIN number supplied in the confirmation
- Are there peak and off-peak rates?
No, what ever time you call
the rate is always the same.
- How do you keep your rates so low?
Because we never spend money
on things you can do without, you pay for your calls and nothing else. Your
service and account is all managed online which means that we can pass on the
savings to you.
- Can I use the service outside the UK?
Unfortunately our access
numbers will only work in the United Kingdom. So if you live abroad or if you
are on holiday outside the UK you cannot make use of our services.
- How do I contact customer services?
In order to keep our prices
so low, we have opted not to have an expensive call centre. Any questions you
may have contact
us, and we will get back to you as soon as possible.
- When I ring someone abroad will they be charged for the call as
Normally the person receiving a call will never be charged.
However if you are abroad with your mobile (i.e. not in the country the mobile
number originates from) your mobile provider will charge you for receiving
calls whilst abroad also known as roaming charges. For more information please
contact your mobile provider.
- Using your YaYa Card
- For access dial: 020 7124 6666 (national access) or 0800 594 6666 (freephone).
- Listen to the message.
- If you're dialling from another phone, use your PIN at the prompt.
- At the prompt, dial your international destination number (including the
prefix '00'). Don't press SEND button - we'll connect you directly.
- That's it - you're connected.
- How do I pay, then?
The cost of the calls you make is charged to
your mobile bill or your Pay As You Go credit.
- When will my phone card expire?
For the yaya card credit topped up through 80041 and 80550, it lasts for 90 days from day of the first use.